ISO/TS 10004:2010 PDF
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Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
| Edition | 2010 |
|---|---|
| Published Date | 2010 |
| Published By | ISO/TS |
| Page Count | 29 |
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