ISO/IEC TS 15504-8:2012 PDF
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Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management
ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.
| Edition | 2012 |
|---|---|
| Standard Part No | 8 |
| Published Date | 2012 |
| Published By | ISO/IEC TS |
| Page Count | 204 |
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