ISO/IEC 30105-8:2022 PDF
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Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105–1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
| Edition | 2022 |
|---|---|
| Standard Part No | 8 |
| Published Date | 2022 |
| Published By | ISO/IEC |
| Page Count | 25 |
