ISO/IEC 30105-1:2016 PDF
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Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
– covers IT-enabled business processes that are outsourced;
– is not intended to address IT processes but includes references to them at key touchpoints for completeness;
– is applicable to the service provider, not to the customer;
– is applicable to all lifecycle processes of ITES-BPO;
– serves as a process reference model for organizations providing ITES-BPO services.
| Edition | 2016 |
|---|---|
| Standard Part No | 1 |
| Published Date | 2016 |
| Published By | International Standardization Organisation /International Electrotechnical Commission |
| Page Count | 24 |
