ISO/IEC 20000-2:2019 PDF
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Information technology — Service management — Part 2: Guidance on the application of service management systems
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
| Edition | 2019 |
|---|---|
| Standard Part No | 2 |
| Published Date | 2019 |
| Published By | International Standardization Organisation /International Electrotechnical Commission |
| Page Count | 63 |
