ISO 10004:2012 PDF
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Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
| Edition | 2012 |
|---|---|
| Published Date | 2012 |
| Published By | International Standardization Organisation |
| Page Count | 32 |
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